Design & Fit-out · 48 people · Manchester, UK

Northbridge Interiors performance summary

Twelve months of activity scored against SME peer benchmarks using the PULSE Performance Framework.

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Return on investment

4.83x

+12.4%vs 3.2x peer

Revenue influenced

£609.3K

+8.1%from 8 activities

Qualified leads

251

+5.6%48.5% of all leads

Cost per lead

£244

-4.2%vs £92 peer
PULSE index
Composite score across the five pillars.
74of 100
On track

Peer median is 70. Your strongest pillar is Leads.

Spend vs revenue influenced
Monthly, last twelve months.

PULSE pillars

Performance · Utilisation · Leads · Sentiment · Engagement

P
On track

Performance

Revenue, pipeline value, ROI and cost per outcome.

75peer 70
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U
On track

Utilisation

Budget discipline, spend efficiency, savings and supplier value.

70peer 70
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L
On track

Leads

Acquisition volume, qualification quality and conversion velocity.

84peer 70
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S
Watch

Sentiment

Customer and team feedback, reviews, surveys and NPS.

68peer 70
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E
On track

Engagement

Campaign reach, channel activity and audience interaction.

75peer 70
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Signals to act on

Derived from the largest gaps between your numbers and SME peer benchmarks.

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Performance
High

Cost per lead is 165% behind the SME benchmark

You

£244

Peer

£92

Gap

-165.2%

Keeps acquisition affordable at SME budget levels.

Owner: Marketing ManagerTarget: Hold below £90 per lead
Performance
High

Revenue per activity is 124% ahead of the SME benchmark

You

£76,168

Peer

£34,000

Gap

+124.0%

Shows whether each initiative is worth the team time it consumes.

Owner: Managing DirectorTarget: £38k average closed revenue per completed activity
Leads
High

Leads per activity is 54% ahead of the SME benchmark

You

64.6

Peer

42

Gap

+53.8%

Volume at the top of the funnel drives everything downstream.

Owner: Sales LeadTarget: 45 captured leads per completed activity
Performance
High

Return on investment is 51% ahead of the SME benchmark

You

4.83x

Peer

3.2x

Gap

+50.9%

Every pound of activity spend must return measurable revenue.

Owner: Commercial LeadTarget: Sustain 3.5x or better across the portfolio
Leads
Medium

Meeting conversion is 17% ahead of the SME benchmark

You

53.8%

Peer

46%

Gap

+17.0%

Meetings booked is the clearest early signal of pipeline health.

Owner: Sales LeadTarget: Convert 50% of qualified leads into meetings
Engagement
Medium

Attendance vs target is 11% ahead of the SME benchmark

You

97.6%

Peer

88%

Gap

+10.9%

Under-attended activity wastes fixed costs already committed.

Owner: Marketing ManagerTarget: Hit 92% of registration targets

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