NOVA

Alerts

Signals pushed rather than pulled. Everything here has an owner and an expected next move.

Open alerts

10

Critical

2

Warnings

2

Goal "Reduce cost per lead to £85" is off track
Critical
Goal
0% of the way from the baseline to target, with the end of q3 checkpoint approaching. Acquisition cost is the single biggest lever on margin at current volumes.
Pillar: PerformanceOwner: Marketing ManagerRaised: 29 Aug 2026Next: Close the remaining gap before end of q3
Cost per lead is 165% behind the SME benchmark
Critical
Metric
Now £244 against a peer benchmark of £92. Keeps acquisition affordable at SME budget levels.
Pillar: PerformanceOwner: Marketing ManagerRaised: 28 Aug 2026Next: Hold below £90 per lead
Goal "Hold budget adherence at 96%" is at risk
Warning
Goal
53% of the way from the baseline to target, with the rolling checkpoint approaching. Predictable spend keeps the working capital facility untouched.
Pillar: UtilisationOwner: Finance LeadRaised: 28 Aug 2026Next: Close the remaining gap before rolling
Goal "Reach an NPS of 45" is at risk
Warning
Goal
57% of the way from the baseline to target, with the end of q4 checkpoint approaching. Referral volume is the cheapest channel available to a business this size.
Pillar: SentimentOwner: Customer LeadRaised: 27 Aug 2026Next: Close the remaining gap before end of q4
Budget adherence is 2% behind the SME benchmark
Watch
Metric
Now 92.2% against a peer benchmark of 94%. Predictable spend protects cash flow in a small business.
Pillar: UtilisationOwner: Finance LeadRaised: 27 Aug 2026Next: Stay within 5% of plan
Customer satisfaction is 2% behind the SME benchmark
Watch
Metric
Now 4.12 against a peer benchmark of 4.2. Repeat business in SMEs is built on relationship quality.
Pillar: SentimentOwner: Customer LeadRaised: 22 Aug 2026Next: Average 4.4 out of 5
Net promoter score is 5% behind the SME benchmark
Watch
Metric
Now 39 against a peer benchmark of 41. Advocacy is the cheapest acquisition channel available.
Pillar: SentimentOwner: Customer LeadRaised: 30 Aug 2026Next: NPS of 45+
Return on investment is running 51% ahead of peers
Positive
Metric
Now 4.83x against a peer benchmark of 3.2x. Every pound of activity spend must return measurable revenue.
Pillar: PerformanceOwner: Commercial LeadRaised: 30 Aug 2026Next: Sustain 3.5x or better across the portfolio
Revenue per activity is running 124% ahead of peers
Positive
Metric
Now £76,168 against a peer benchmark of £34,000. Shows whether each initiative is worth the team time it consumes.
Pillar: PerformanceOwner: Managing DirectorRaised: 29 Aug 2026Next: £38k average closed revenue per completed activity
Leads per activity is running 54% ahead of peers
Positive
Metric
Now 64.6 against a peer benchmark of 42. Volume at the top of the funnel drives everything downstream.
Pillar: LeadsOwner: Sales LeadRaised: 25 Aug 2026Next: 45 captured leads per completed activity