Analysis
Delivery index
A single reliability number built from the service levels your team and suppliers commit to.
100index
Above target
Weighted equally across 8 service levels.
Responsiveness
2 measured service levels.
First response time3.1 hrstarget 4 hrs
Met
Improved after moving enquiries into a shared inbox with named owners.
Brief-to-proposal turnaround6.2 daystarget 5 days
Missed
Slipping on multi-supplier briefs; quoting stage is the bottleneck.
Delivery
2 measured service levels.
On-time delivery96.4%target 95%
Met
Consistently above target across all categories except travel.
Setup completed before doors open94%target 100%
Missed
Three late setups this quarter, all linked to the same AV supplier.
Quality
2 measured service levels.
Snag-free handover91.8%target 90%
Met
Small improvement following pre-handover checklists.
Customer satisfaction4.4%target 4.3%
Met
Stable, with catering and staff knowledge scoring highest.
Commercial
2 measured service levels.
Budget variance within tolerance89.5%target 95%
Missed
Two activities overran on last-minute scope changes.
Verified savings delivered9.7%target 8%
Met
Consolidating print and staffing suppliers released the largest share.