PULSE pillar S
Sentiment
Customer and team feedback, reviews, surveys and NPS.
68of 100
Peer median 70
Customer satisfaction
Behind
Repeat business in SMEs is built on relationship quality.
4.12peer 4.2
Owner: Customer LeadTarget: Average 4.4 out of 5
Net promoter score
Behind
Advocacy is the cheapest acquisition channel available.
39peer 41
Owner: Customer LeadTarget: NPS of 45+